Privacy policy hej hej

This privacy policy explains what personal data hej hej collects both online (including through our websites) and offline and how we use that personal data.

In general, we collect and process personal data to serve you as a visitor. We are aware that personal data must be treated with care and we must be clear about this. We ensure that the necessary organisational and technical measures are in place to guarantee security. In this privacy policy we describe why we collect personal data and what we do with this data.

Why do we collect and process your personal data?

Various personal data are collected. Your personal data are necessary for the correct processing of an order of products via our webshop. Your order history is linked to your name and e-mail address. We then have insight into when you have visited us and can serve you better.

1. Personal data

When placing an order, a number of details are mandatory so that we can identify you as the rightful owner of the order. First and last name, e-mail address, address and phone number are mandatory. Order notes and/or company name are optional. These personal data are processed for the following purposes:
- Be able to issue and send purchased products.
- To inform about the order and products purchased online.
- To send you personalised messages.
- Data such as place of residence are also processed anonymously for statistical, marketing and/or strategic purposes.

2. Order details

In your order history, we also collect and process transaction data. This is necessary to execute the purchase agreement and ship your order. This may include: date and time of order placement, address, price type, your acceptance of the general terms and conditions and registration of other options which may or may not be temporarily offered in the ordering process. This data is also used anonymously for statistical, marketing and/or strategic purposes.

3. Mailings

We would like to get and stay in touch with you. We do this in different ways, but mainly with mail. We have different types of e-mails you can receive. We confirm your purchase via e-mail and inform you when your order is on its way. These are automatically generated messages and are unavoidable. But we also want to stay in touch with you after your order. We are curious about your experience and will ask you for this. You can unsubscribe at any time at the bottom of the e-mail.

4. Correspondence details

Messages sent to us via email or social media are recorded and stored. We keep this data for reference only.

5. Cookies

Our website and webshop use cookies and other similar techniques. Some cookies are necessary for the proper functioning of the website and webshop. We do this so that we know whether it is a first visit to the website, time required to place an order, which web pages are visited, whether the webshop works properly or can be optimised and/or where in the ordering process someone quits.

6. Visual and/or sound recordings

While visiting hej hej's promotional events, among others, image and/or sound recordings may be made. If we are going to use these recordings for marketing purposes (such as sharing videos or photos via social media or through other media such as newspapers or TV), we will make this known in advance.

Sharing your personal data

Your personal data will not be resold to third parties.

Third-party websites

Our website contains links to third-party websites. If you follow these links, you will leave our website. Our privacy policy does not cover the use of third-party websites. For this reason, hej hej accepts no liability for the careless use of personal data or correct implementation of regulations by these parties. We therefore advise you to consult the privacy statements of these third parties.

Data security

Hej hej makes every effort to provide an adequate and appropriate level of personal data security by taking appropriate organisational and technical measures against unlawful processing and/or loss. We enter into agreements with parties where your data is kept that ensure this. In the event of any data breach, hej hej will notify you of this as soon as possible in a way that is most effective at the time. A data breach will also be reported immediately to the Personal Data Authority and we will carefully follow the instructions they draw up, within our power.

Data retention period

Hej hej stores personal data no longer than necessary for the performance of the agreement. And in any case no longer than necessary for the processing purposes in this privacy policy and will comply with the applicable laws and regulations in this respect. If you have signed up via the website to receive our emails, we will keep your personal data until you have unsubscribed.

If it is no longer necessary to retain personal data or in any case after five years from the last visit to the website, we will anonymise your personal data. This means that the data can no longer be traced back to you. Once your data has been anonymised, this cannot be reversed.

Access, correction and deletion of data

Via the e-mail address info@hejhej,nl you may object in writing to the use of certain data by us, or request inspection, correction and/or deletion of your (personal) data. Upon written request, any corrections communicated by you will be processed. Hej hej will respond to your request as soon as possible, but in any case within four weeks.

Complaints procedure

Of course, we will be happy to help you if you have complaints about the processing of your (personal) data. Pursuant to privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against such processing of personal data. You can contact the Personal Data Authority.


European and national regulations are constantly being updated and tightened. For this reason, if necessary, we will update our privacy policy. The website displays the currently applicable privacy policy. This version was drafted on 24 March 2021.

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